Booking terms

What you are buying

A RankPay booking reserves a seat for you on a long-distance taxi on the route and date you choose, at the rank shown when you book. The rank holds seats for RankPay riders, and booked riders board before riders without a booking.

You book a seat on the route, not on a specific taxi. You travel on the taxi the marshal is loading when you arrive, in the rank's normal order.

Booking fee and fare

The booking fee is paid to Gomo Empire (Pty) Ltd t/a RankPay and is shown before you book. It is the only amount you pay RankPay.

Your fare is not included. You pay it in cash to the driver at the rank, as usual. RankPay does not collect or handle fares.

Paying for your booking

Pay the booking fee by EFT into RankPay's FNB account, using your booking reference (for example TT-7KQ4M) as the payment reference. Your seat is confirmed once the payment reaches us, and we confirm on WhatsApp.

You book with your RankPay account (your cell number and an SMS code), so your bookings are saved in My tickets. If you book as a guest instead, we email your ticket link to the address you give us.

We hold your seat for 24hours while you pay. If we haven't received payment by then, the booking is cancelled and the seat is released.

On your travel day

• Be at the rank by the time shown on your booking.
• Show the marshal your live ticket page (your ticket link, once paid). Screenshots and printouts aren't accepted.
• Pay your fare to the driver before departure.

Each ticket can be used once. Keep your ticket link private: if someone else uses it first, your ticket can't be used again and the booking fee isn't refunded.

If you arrive after the time shown on your booking, your seat may be given to someone else and the booking fee is not refunded.

Cancellations and refunds

• You cancel 24 hours or more before your departure time: we refund the booking fee in full.
• You cancel later, or don't arrive in time: the booking fee is not refunded, because the seat was held for you.
• We or the rank can't give you your seat: we refund the booking fee in full.

To cancel or ask for a refund, contact us on WhatsApp or at support@rankpay.co.za with your booking reference. Refunds are paid by EFT within 7 days.

Your information

We use your name and WhatsApp number to manage your booking, and share your name and reference with the rank so the marshal can check you in. See our Privacy Policy.